Customer Experience, Digital Experience & Customer Service News ...
For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.. Today the CMSWire community consists of over 5 ...
What is a CMS and how modern platforms are different
Oct 8, 2024 · The Gist. What is a Content Management System? Return to the roots, so that you don't wander off in pursuit of shiny digital objects. Modern CMS features. Top features include sophisticated, user ...
What Is a Call Center? How the Industry Works - CMSWire.com
May 9, 2024 · The Gist. Customer service hub. The call center is often used as a hub for phone-based customer service, but it can also aid in account management, market research, outbound marketing and more.
What Is DaaS (Desktop as a Service)? - CMSWire.com
Jun 12, 2024 · The Gist: DaaS market growth. The DaaS market is predicted to reach $18.7 billion by 2030. Cost savings. DaaS offers significant savings compared to traditional VDI solutions, reducing expenses on ...
What Is Customer Experience (CX)? And Why It Matters
Jan 31, 2024 · View all. CSAT surveys, for instance, typically ask a customer to rate their satisfaction on a scale of 1 to 10, or by using a graphic scale with smiling, neutral and unhappy faces (like the one ...
A Look at 19 Enterprise Digital Asset Management Solutions
Jan 30, 2024 · Editor's Note: This article has been updated on January 30, 2024 to include new data and information. Online marketing is an essential tool for modern businesses.
What Is Net Promoter Score (NPS)? - CMSWire.com
Mar 4, 2024 · The Gist. Importance of measurement. Net Promoter Score (NPS) is a critical metric for gauging customer loyalty and satisfaction. NPS calculation.
Digital Experience, Customer Experience, Customer Service and …
Explore the CMSWire software marketplace featuring industry leading digital experience platforms, customer data platforms, call center platforms and martech software
What Is Marketo? A Marketer's Guide - CMSWire.com
Oct 1, 2020 · Marketo is Software-as-a-Service (SaaS)-based marketing automation software owned by Adobe and built to help organizations automate and measure marketing engagement, tasks and workflows.. Based in ...
Top 8 Customer Experience Courses and Certifications
Jun 10, 2024 · CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators.